WEEK 10 : Section1~4
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1.) Presentation: Student 5 Presentation (Review Business Activity: Dealing with Questions)
Business Activity: Dealing with Questions
Inviting Questions
Are there any questions?
Does anyone have any questions?
If you have any questions, I can answer them now.
Checking Understanding
Sorry, I couldn't hear you. Can you repeat that?
Sorry, I don't understand the question.
Step 1: Let me confirm your question.
Step 2: You're asking me...is that right?
Commenting on the Question
Thank you for that question.
That's a good/great/important question.
That's an interesting point.
Structuring your answer
I think there are two parts to your question.
First of all, ...and for your second point...
Checking if You Answered the Question
Did that answer your question?
Have I answered your question?
Does that make sense?
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2.) Meeting Roleplay 1: Evaluating Options
Meeting Roleplay 1: Evaluating Options(Read Evaluating Options Roleplay Steps*)
Background:Our company aims to strengthen its global presence by having employees acquire a new foreign language. We are currently evaluating four possible choices: French, Italian, Spanish, or Chinese.
Goal:
Each participant articulates their preferred language(s) and explains their reasoning. The group then critically examines the relative advantages and potential drawbacks of each option. Finally, everyone collaborates to decide on one language that best aligns with the company’s strategic objectives.
*Evaluating Options Roleplay Steps (English)
Think for 3 minutes about which option you want.
Type your choice in the chat box and give a short reason.
For example: (Spanish: good for travel)
Look at everyone’s options and read their reasons.
You have 2 minutes to think about the weak points (problems) of each choice in the chat box. Also, think again about your own choice. (You can prefer more than one option.)
Start the meeting roleplay.
During the roleplay, discuss and compare these options.
If you do not like any option, you can suggest new ideas at any time.
評価オプション・ロールプレイの手順 (Japanese)
3分間考えて、どの選択肢を選ぶか決めましょう。
チャットボックスに自分の選択を書き、簡単な理由を述べてください。
例：スペイン語：旅行に便利
みんなの選択肢を読み、その理由を理解しましょう。
2分間、各選択肢の弱い点（問題）を考え、自分の選択肢をもう一度考え直しましょう。（複数の選択肢を選んでも大丈夫です。）
ミーティング・ロールプレイを始めましょう。
ロールプレイでは、これらの選択肢について話し合い、比較しましょう。
もしどの選択肢も気に入らない場合は、いつでも新しいアイデアを提案してかまいません。
BUSINESS ACTIVITY:
CONTROLLING THE DISCUSSION IN MEETINGS FUNCTIONS AND KEY PHRASES
Introducing the Subject
We’re here today to address (topic of the meeting).
We need to explore (topic of the meeting) in detail.
Keeping to the Right Subject
Let’s stay focused on the core issue.
Could we come back to that point later in the discussion?
Changing the Subject
I believe we’ve fully explored this point.
Shall we move forward to the next agenda item?
Concluding and Summarizing
I believe that covers everything.
I’ll follow up with a summary via email.
Thank you all for attending. Goodbye.
BUSINESS ACTIVITY:
EVALUATING OPTIONS
Saying Why an Idea is Good
A key advantage of this approach is that...
Another major benefit is that...
I’m particularly drawn to the idea that...
(Idea) is appealing because...
(Idea) presents a promising solution because...
(Idea) is an excellent option due to...
Describing Weak Points
One potential drawback is that...
Another concern is...
One issue that stands out is...
Another point to consider is...
I’m not entirely convinced that...
I think (idea) might be too...
Stating a Preference
I’d prefer to (action) because...
I believe (idea) is the better choice because...
I’m inclined to lean towards (idea) because...
I’d opt for (idea) because...
(Idea A) is a stronger choice compared to (Idea B).
(Idea A) is more suitable than (Idea B).
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3.) Business Discussion: Services
Vocabulary List
Customer Service – The support and assistance a company provides to its customers before, during, and after purchasing products or services.
Outsourcing – The practice of hiring an external company to manage certain business functions or services.
After-Sales Support – Services provided to customers after they purchase a product, such as maintenance, repair, or usage assistance.
Service Agreement – A formal contract between a service provider and a client that outlines the terms and conditions of the service.
Client Satisfaction – The level of contentment a customer feels after receiving a service or product.
Customization – Tailoring a product or service to meet the specific needs or preferences of an individual customer.
Helpdesk – A resource providing technical support and assistance to customers with issues related to a product or service.
Subscription – A business model where customers pay regularly (e.g., monthly or yearly) to access a service.
Turnaround Time – The time it takes to complete a service or task from the moment it is requested.
Feedback – Information provided by customers about their experience with a product or service, used to improve future performance.
Services Article
Providing high-quality services is essential for companies to build a loyal customer base. Excellent customer service, including after-sales support, significantly enhances client satisfaction and can lead to repeat business. Outsourcing services allows companies to focus on their core competencies while ensuring that specific tasks are handled efficiently. Service agreements provide clarity on the expectations between service providers and clients. Customization enables businesses to offer personalized solutions, improving the overall customer experience. Collecting feedback from customers is vital for continuously improving services and staying competitive in the market.
Discussion Questions
What do you think are the key elements of excellent customer service?
Have you ever experienced poor customer service? How was it handled, and what could have been done better?
How important is client satisfaction for building long-term business relationships?
What are the advantages and potential drawbacks of outsourcing services for companies?
Do you prefer subscribing to services (such as streaming platforms) or paying for individual purchases? Why?
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4.) Casual Discussion: Any Topic from Group
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