WEEK 10 : Section1~4
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1.) Presentation: Student 5 Presentation
Business Activity: Dealing with Questions
Inviting Questions
Are there any questions?
Does anyone have any questions?
If you have any questions, I can answer them now.
Checking Understanding
Sorry, I couldn't hear you. Can you repeat that?
Sorry, I don't understand the question.
Step 1: Let me confirm your question.
Step 2: You're asking me...is that right?
Commenting on the Question
Thank you for that question.
That's a good/great/important question.
That's an interesting point.
Structuring your answer
I think there are two parts to your question.
First of all, ...and for your second point...
Checking if You Answered the Question
Did that answer your question?
Have I answered your question?
Does that make sense?
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2.) Meeting Roleplay: Controlling the Discussion in Meetings + Evaluating Options (Student 3 Leading)
Meeting Roleplay 1: Evaluating Options(Read Evaluating Options Roleplay Steps*)
Background: Our company wants employees to learn a new foreign language to become more successful in global business. We have four options: French, Italian, Spanish, or Chinese.
Goal:
Each person shares which language or languages they prefer. Then, everyone discusses the strengths and weaknesses of each option. Finally, the group chooses one final language. *Evaluating Options Roleplay Steps (English)
Think for 3 minutes about which option you want.
Type your choice in the chat box and give a short reason.
For example: (Spanish: good for travel)
Look at everyone’s options and read their reasons.
You have 2 minutes to think about the weak points (problems) of each choice in the chat box. Also, think again about your own choice. (You can prefer more than one option.)
Start the meeting roleplay.
During the roleplay, discuss and compare these options.
If you do not like any option, you can suggest new ideas at any time.
評価オプション・ロールプレイの手順 (Japanese)
3分間考えて、どの選択肢を選ぶか決めましょう。
チャットボックスに自分の選択を書き、簡単な理由を述べてください。
例：スペイン語：旅行に便利
みんなの選択肢を読み、その理由を理解しましょう。
2分間、各選択肢の弱い点（問題）を考え、自分の選択肢をもう一度考え直しましょう。（複数の選択肢を選んでも大丈夫です。）
ミーティング・ロールプレイを始めましょう。
ロールプレイでは、これらの選択肢について話し合い、比較しましょう。
もしどの選択肢も気に入らない場合は、いつでも新しいアイデアを提案してかまいません。
BUSINESS ACTIVITY: CONTROLLING THE DISCUSSION IN MEETINGS
FUNCTIONS AND KEY PHRASES
Introducing the Subject
We're here today to talk about (topic of the meeting).
We need to discuss (topic of the meeting).
Keeping to the Right Subject
We're getting off the subject.
Can we come back to that later?
Changing the Subject
I think we've covered this point.
Can we move onto the next point?
Concluding and Summarizing
I think that's everything.
I will summarize everything in an email.
Thank you for coming everyone. Goodbye.
Business Activity: Evaluating Options
Saying Why an Idea is Good
One key advantage is that...
Another key advantage is that...
I like the idea that...
(Idea) is attractive because...
(Idea) is a really good idea because...
(Idea) is a really good option because...
Describing Weak Points
One disadvantage is that...
Another disadvantage is that...
One issue is that...
Another issue is that...
I'm not sure that...
I think (idea) is too...
Stating a Preference
I prefer to (action) because...
I think (idea) is preferable because...
I'd go for (idea) because
I'd choose (idea) because...
(idea A) is better than (idea B).
(idea A) is more suitable than (idea B).
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3.) Business Discussion: Services
Services Article: The quality of customer service can make or break a company’s reputation. Providing excellent after-sales support and maintaining good communication with clients is essential to building customer loyalty. Many businesses offer customization options to meet specific client needs, and helpdesks are in place to resolve issues quickly. Whether companies offer one-time services or subscription models, client satisfaction and positive feedback are key to success. With the rise of outsourcing, many companies also delegate specialized services to external providers, ensuring efficiency while focusing on their core business.
Discussion Questions:
What do you think are the most important elements of good customer service?
Have you ever had a negative experience with a company’s customer service? How was it resolved?
How do you think businesses can improve client satisfaction?
What are the benefits and challenges of outsourcing services?
Do you prefer to subscribe to services (e.g., streaming, software) or pay for them individually? Why?
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4.) Casual Discussion: Any Topic from Group
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