WEEK 9 : Section1~4
---------------------------------------------------------------------
1.) Presentation: Student 4 Presentation
Business Activity: Dealing with Questions
Inviting Questions
Are there any questions?
Does anyone have any questions?
If you have any questions, I can answer them now.
Checking Understanding
Sorry, I didn’t hear you. Can you say that again?
Sorry, I don’t understand the question.
Step 1: Let me check your question.
Step 2: You’re asking me... is that right?
Commenting on the Question
Thank you for the question.
That’s a good question.
That’s an interesting point.
Structuring your Answer
There are two parts to your question.
First… and for the second part…
Checking if You Answered the Question
Did that answer your question?
Have I answered your question?
Does that make sense?
---------------------------------------------------------------------
2.) Meeting Roleplay: Controlling the Discussion in Meetings + Solving Problems (Student 2 Leading)
Meeting Roleplay 3: Solving Problems(*Read the "Problem-Solving Steps")
Problem:
Recently, customer satisfaction has dropped. Complaints about product issues, poor communication, and delivery problems are increasing. Our customer service team is struggling to keep up.
Goal:
Discuss and find ways to improve customer satisfaction and handle complaints.
*Problem-Solving Steps to the Students
Step 1: Before the Meeting
Think for 3 minutes in class about a solution (or do it for homework).
Think about what actions you or others need to take to use your solution
(Example, "We need a bigger budget. I will write a request and send it to the manager.").
Step 2: During the Meeting
Share your solution in the meeting, listen to others, and decide which solutions to use.
Say what actions you or others need to take to apply your solutions.
The meeting ends when all solutions and actions are clear, and everyone knows who will do what.
(Japanese Translation)
問題解決のステップ
ステップ1: ミーティング前
クラス内で解決策について3分間考える（もしくは宿題としても可）。
自分や他の人が解決策を用いて行うべき行動を考える
（例:「もっと大きな予算が必要です。私は予算の依頼をマネージャーに送ります」）
ステップ2: ミーティング中
ミーティング内で自分の解決策を発表し、他の人の解決策も聞き、どれを採用するか決める。
解決策を採用するために自分や他の人がするべき行動を伝える。
ミーティングは、解決策と行動が明確になり、誰が何をするか決まったときに終了します。
BUSINESS ACTIVITY:
CONTROLLING THE DISCUSSION IN MEETINGS FUNCTIONS AND KEY PHRASES
Introducing the Subject
We’re here to talk about (meeting topic).
We need to discuss (meeting topic).
Keeping to the Right Subject
We’re getting off the subject.
Can we come back to that later?
Changing the Subject
I think we’ve covered this point.
Can we move to the next point?
Concluding and Summarizing
I think that’s everything.
I’ll send a summary by email.
Thank you for coming, everyone. Goodbye.
Business Activity:
Solving Problems
Explaining the Problem
We have a problem with...
There are some problems with...
We can’t…
We tried (action), but it didn’t work.
Solving the Problem
We need to…
We can…
Promising Action
I’ll (take some action).
I’ll ask (someone) to (take some action).
Responding and Thanking
Don’t worry.
That might work.
Thanks for your ideas, everyone.
Let’s try that.
---------------------------------------------------------------------
3.) Business Discussion: Business Training
Vocabulary List
Workshop – A group meeting to learn or discuss a topic.
Skills Development – Learning or improving skills for a job.
On-the-Job Training – Training while working.
Certification – A document showing you completed a course.
Mentorship – Guidance from an experienced person.
Soft Skills – Skills like communication and teamwork.
Continuing Education – Ongoing learning to improve skills.
E-Learning – Online learning.
Professional Development – Activities to grow skills for a career.
Apprenticeship – Learning on the job by working with a skilled person.
Business Training Article:
In today’s fast-moving business world, developing skills is important for staying competitive. Many companies offer workshops, on-the-job training, and mentorship to help employees improve. Training can include technical skills or soft skills, like communication. Some people pursue certifications or use e-learning to advance their careers. Growing professionally is an ongoing process, and those who invest in learning often have more opportunities.
Discussion Questions
How important do you think business training is for career growth?
Have you ever attended a workshop or training? What did you learn?
How do soft skills compare to technical skills at work?
What do you think of e-learning versus in-person training?
What skills do you want to develop for your future career?
---------------------------------------------------------------------
4.) Casual Discussion: Relations with Other People
Vocabulary List:
Friendship – A close, trusting relationship.
Acquaintance – Someone you know but not very well.
Conflict – A disagreement or argument.
Trust – Belief in someone’s reliability.
Communication – Sharing information or feelings.
Empathy – Understanding someone else’s feelings.
Support System – People who provide help and support.
Networking – Building relationships for personal or work reasons.
Compromise – An agreement where both sides give up something.
Respect – Admiration and treating someone well.
Relations with Other People Article:
Building strong relationships is an important part of life. Good relationships are based on communication, trust, and empathy. Sometimes there are conflicts, but finding a compromise and keeping respect can help strengthen the connection. A strong support system provides help when needed. Managing personal and work relationships well leads to better interactions and a fuller life.
Discussion Questions
How do you keep strong relationships in your life?
What’s the key to solving conflicts with friends or coworkers?
How important is communication in building trust?
Have you had to compromise in a relationship? How did it go?
How do you balance personal and work relationships?
---------------------------------------------------------------------