こんにちは。
今日は『ビジネス電話対応方法』の練習動画をご案内します。
動画では
①ダイアログ（2種類）
②ダイアログで使ったフレーズ
③電話対応ロールプレイ
④困ったときに使えるフレーズ
の順番でご覧いただけます。
まず、電話対応ダイアログはこちら
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■スクリプト
ダイアログ①
H: Good morning, ABC company. How can I help you?
A: Hello, this is Andy from English Scrum. Can I speak to Mr.Smith, please？
H: I’ll transfer you to him. Please hold..................
H: I’m sorry. He is away right now.
A: Do you know when he is coming back?
H: I'm afraid that I am not sure. Would you like to leave a message?
A: No, it’s okay. I’ll call him back later.
H: Alright, thank you for your call, have a nice day.
A: You too, Good bye.
ダイアログ②
H: ABC company, This is Hanako.
A: Hello, this is Andy from English Scrum.
H: How can I help you?
A: I got a phone call from John earlier today and I’m returning the call.
H: Just a moment, please.................
H: I'm afraid that he is in a meeting right now.
A: Alright. May I leave a message?
H: Sure.
A: Could you ask him to call me at around 3 today? I'll be available at that time.
H: No problem, is there anything else I can help you with?
A: No, that's fine. Thank you.
H: Thank you so much for calling. Goodbye.
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こちらの動画で練習してみてくださいね⇩
